RHEA
Customer Service Representative I LiveChat Support I Sales Executive
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.23/hour ($800.00/month)
Bachelors degree
Last Active
June 14th, 2026 (3 days ago)
Member Since
February 25th, 2021
Profile Description
I have over 10+ years of experience at HSBC supporting clients in a fast-faced financial environment. I assist customers through inbound and outbound, livechat, and online banking, helping resolve inquiries, manage disputes, process requests, walk through process, and ensure their accounts remain accurate and up to date.
I also have over 2+ years of experience handling customer complaints and resolving issues efficiently while ensuring a positive customer satisfaction.
In addition to my customer service and complaints handling, I am also well trained in sales. This is were I developed my skills in building rapport, probing, asking the right questions and being very attentive to details to ensure that every information processed were correct.
I have a total of 13+ years of experience in the customer service industry. I am well trained to do things with integrity. To do things right even if no one is looking.
#customerservice #chatsupport
Top Skills
Customer Support » Sales Support
Experience: 5 - 10 years
I have almost 6 years of experience in outbound sales offering different banking products and personal loan. I have a strong probing skills, objection handling and is trained to build rapport to customers.
Customer Support » Customer Service
Experience: 10+ years
For more than 13 years, I have delivered customer support in different channels like over the phone, chat, email and online banking. This developed my skills in problem solving, attention to details and my commitment to deliver best possible experience in every interaction.
Office and Administration » Problem Solving
Experience: 10+ years
Throughout my career, I have assisted clients in resolving account issues and addressing complaints promptly and efficiently. While I'm part of customer service, I've handled an average of 60-90 calls per day. When I was in email team, I've closed an average of 100-120 emails per day. As a livechat representative, I've been handling 4-5 active chats. These accounts help me really develop my problem solving skills while staying calm and professional.
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 1 - 2 years
Office and Administration » Attention to Detail
Experience: 10+ years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Carmona, Cavite
- Tests Taken
- DISC
- Dominance: 18%
- Influence: 33%
- Steadiness: 31%
- Compliance: 18%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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