ECommerce Business Specialist | Amazon and Shopify Manager | Walmart CA Speciali

Overview

Looking for full-time work (8 hours/day)

at $9.13/hour ($1,760.00/month)

Bachelor's degree

Last Active

July 8th, 2026 (3 days ago)

Member Since

December 18th, 2020

Profile Description

I'm Charles Navales, a results-driven eCommerce Virtual Assistant Specialist with over four years of hands-on experience managing and scaling multi-channel online businesses across platforms such as Amazon, Walmart, Shopify, eBay, Best Buy, and Facebook Marketplace.

With a strong foundation in account management, product listing optimization, SEO, and PPC campaign management, I have a proven track record of improving product visibility, driving profitable sales, and delivering measurable results — including a 15% increase in customer satisfaction scores and guiding over 1,200 customers monthly to their preferred products.

I bring deep expertise in Amazon A+ Content creation, flat file optimization, Sponsored Products and Sponsored Brands campaigns, as well as graphic design using Canva to produce high-quality, conversion-optimized visuals. My technical toolkit includes industry-leading research and analytics tools such as Helium10, Keepa, and JungleScout.

Beyond eCommerce operations, I am a capable team leader and trainer, experienced in onboarding staff, streamlining workflows, and maintaining high performance standards. I am equally adept at customer service, cold calling, CRM management via HubSpot and OpenPhone, and handling multi-platform communications with professionalism and efficiency.

Holding a degree in Electrical Engineering and certifications in Customer Service, Technical Support, and Amazon VA operations, I combine analytical thinking with a detail-oriented, adaptable work ethic — making me a strong asset to any growing eCommerce business.

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