Mary

Senior Customer Support Specialist | Logistics & E-Commerce

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Overview

Looking for full-time work (8 hours/day)

at $5.77/hour ($1,120.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

December 15th, 2020

Profile Description

I’m a Senior Customer Support Specialist with 4+ years of experience supporting logistics and e-commerce operations in high-volume environments.

I specialize in handling escalations, shipment issues, POD requests, carrier coordination, and warehouse follow-ups while maintaining high customer satisfaction.

Over the past 9 years (corporate and remote), I’ve supported customers via email and chat, resolved delivery delays, managed escalations, and worked closely with operations teams to ensure issues are resolved efficiently and professionally.

What I can help you with:
-Customer support (email & chat)
-Shipment tracking, POD requests, and delivery issue resolution
-Carrier and warehouse coordination
-Escalation handling and documentation
-Process improvement and QA support

Tools & Platforms
Zoho, Salesforce, Zendesk, HelpScout, RingCentral, Microsoft Office, Google Workspace, Order Tracking & Carrier Websites

I’m reliable, detail-oriented, and comfortable working independently.
I can start immediately and work 40+ hours per week.

Top Skills

Customer Support

Experience: 10+ years

Office and Administration » Team Leadership

Experience: 1 - 2 years

E-Commerce » Logistics Management » Freight Forwarding

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Experience: 1 - 2 years

Office and Administration » Data Entry

Customer Support » Phone Support

Experience: 10+ years

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Data Collection

Experience: 1 - 2 years

Basic Information

Age
31
Gender
Female
Website
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Address
Paombong, Bulacan
Tests Taken
IQ
Score:  125
DISC
Dominance: 19%
Influence: 2%
Steadiness: 40%
Compliance: 40%
English
C2(Advanced/Mastery)
Government ID
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