Data Entry, Lead Generation, Customer Service, Tech Support & AI Solutions
I bring over 10 years of experience in Tech Support, Customer Service, Sales Support, and IT Solutions for major US companies in Telecom, Internet, and Mobility services. Currently a Tech Support Supervisor, I’ve led teams, solved complex escalations, and delivered excellent customer satisfaction.
My background spans lead generation (Salesforce CRM), data analysis, sales order processing, and IT programming/networking—plus 7 years as a College IT Instructor. This unique mix of leadership, technical expertise, and customer-first mindset makes me a reliable VA who can handle both people and processes with efficiency and impact.
Core Strengths & Skills:
Data Entry, Research and Analysis
Lead Generation, CRM Management (Salesforce) Sales Support & Order Management
Customer Service & Technical Support (Telecom, Internet, Mobility, IPTV, Cable)
Background in IT (Hardware/Software, Network, Web Development and Management)
Generative AI (ChatGPT, Claude, Gemini, Perplexity, Grok, Veo, ElevenLabs, and custom GPTs).
Leadership, Coaching and Development
Process Improvement
If you’re looking for someone who can deliver results, optimize operations, and adapt fast, I’m the one you’re looking for.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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