I am a highly motivated and detail-oriented professional with strong experience in customer service, administrative support, and virtual assistance. I am computer literate and proficient in MS Office, Adobe Photoshop, and WordPress, allowing me to handle a wide range of tasks efficiently.
I have hands-on experience as a Customer Service Representative (CSR) in the eCommerce industry, handling both voice and chat support. My background includes working as a Tier 2 agent and retention specialist, where I developed strong problem-solving skills, handled escalations, and ensured customer satisfaction and loyalty.
In addition, I have experience as a content moderator, ensuring quality and compliance across platforms. I am also familiar with tools such as Shopify, Georgias, and Zendesk for managing customer interactions and store operations.
I am reliable, adaptable, and committed to delivering high-quality work. I am always eager to learn new skills and contribute to the success of the team.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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