I can assist you with:
1. Customer Service (E-mail, Social Media and Live Chat)
2. E-commerce Support
3. Store management and communication with suppliers
4. Customer exchange, refund, and chargebacks, tailored resolution
5. General Admin
6. KPI overview and Process optimization
And many more, I'm very adaptive and trainable with any processes.
Experience: 5 - 10 years
-Able to work with multiple channels with ease (chat/email/phones/sms) -Strong command of English language with C2 level of proficiency -Can build your company's reputation with consumers, by applying effective relationship building with the help of listening/empathy and going the extra mile in every opportunity.
Experience: 2 - 5 years
I've worked with Carparts.com in the past, and have achieved great results in terms of managing set KPI's for the organization. I can connect, build rapport, and close deals without difficulties, enabling me to be a very effective sales person. Ensuring no interaction is dull and transactional.
Experience: 5 - 10 years
C2 or C1 (advanced) level of proficiency.
Experience: 2 - 5 years
Can quickly adapt to any general administrative task, can be optimizing your inbox, working on your SOP's, working on your calendar, preparing your meetings/agenda or simply freeing some of your time so you could focus more on scaling up your business. I'm all in.
Experience: 1 - 2 years
I've worked with ADP in the past, my knowledge about payroll is quite limited to their software functions. Nevertheless, I have familiarity over taxation protocols on different states, and has the aptitude for learning other software given that I already have the fundamentals for it.
Experience: 5 - 10 years
Answer each and every call with a smile, and be that friendly voice of your office department. Ensuring resolution, service, and a heart is provided on every interaction.
Experience: 6 months - 1 year
I'm relatively new in being a personal assistant, but I can confidently say that I'm very capable and dedicated in delivering results.
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