Web Hosting Associate

Overview

Looking for full-time work (8 hours/day)

at $12.40/hour ($2,400.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (today)

Member Since

November 10th, 2020

Profile Description

I am Mark Chester V. Marbella, a high-energy professional with over 9 years of accumulated experience in customer service, technical support, sales consulting, and client success management. My career spans multiple industries including technology, e-commerce, logistics, education, and real estate, where I consistently delivered outstanding results in client communication, operations support, and technical troubleshooting.

Throughout my career, I have worked with global brands such as GoDaddy, FedEx, TikTok, QuickBooks, UPS, DoorDash, and Nitropack, handling complex inquiries, escalations, and technical issues across voice, chat, and email platforms. I have also served as a Customer Success Manager for VPS hosting services, where I managed churn recovery, upselling, and proactive client engagement. My background includes mentoring new hires, conducting root cause analysis, and supporting teams as a Subject Matter Expert.

I am highly skilled in:

Customer Success & Client Communication – Managing tickets, live chat, phone support, and escalations with professionalism.

Technical Support & Optimization – Troubleshooting hosting, website performance, domains, SSL, CDN, and networking issues.

Sales & Retention – Achieving top metrics in upselling, cross-selling, and client retention while maintaining empathy and trust.

Operations & Documentation – Coordinating transactions, compliance, and reporting with accuracy and attention to detail.

Training & Leadership – Supporting agents during nesting, floor walking, and coaching sessions to improve team performance.

Top Skills & Strengths:

Time Management – Balanced full-time work with heavy academic loads, graduating as a self-supporting student.

Competitive Drive – Achieved top trainee and agent recognition while excelling in metrics and incentives.

Quick Learner – Mastered multiple accounts and systems in short timeframes.

Goal-Oriented – Consistently met KPIs, achieved bonuses, and completed academic and professional goals despite limited resources.

Education:

Bachelor’s Degree, Far Eastern University (Manila), 2020

Additional Experience:

ESL Teacher/Tutor for international students (TOEFL, IELTS, conversational English).

Internship experience in both clinical and industrial settings, showcasing adaptability across diverse environments.

I am dependable, proactive, and detail-oriented, with strong English communication skills and a proven ability to thrive in fast-paced, deadline-driven environments. I am open to learning new systems and processes, and I take pride in delivering high-quality results that support business growth and client satisfaction.