Customer Service Professional | Claims Management Expert | Creative Individual | Admin Tasks
A versatile and results-driven professional with a rich, 15-year career spanning maritime engineering, high-level customer service, and specialized claims management. Proven track record of navigating complex environments—from managing engineering operations at sea as a seafarer for 8 years, to analyzing intricate short-term disability, long-term disability, and FMLA claims for US clients. Known for a unique blend of structural precision, analytical problem-solving, and empathetic communication.
Beyond the corporate space, I channel my passion for structure and detail into high-end, editorial video editing. A firm believer in a balanced, mindful lifestyle, I bring the same dedication to my personal goals—whether hitting my daily 10,000-step fitness target or bringing a complex creative project to life.
Core Expertise
Operations & Analysis: Disability Claims Management (STD/LTD), FMLA Compliance, Risk Assessment and Customer Service
Client Relations: 4+ years of exceptional customer service and inbound call management.
Technical Foundations: Marine Engineering background with strong troubleshooting and systems management skills.
Creative Direction: Cinematic video production, hyper-realistic studio portrait editing, and visual storytelling.
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Administrative Tasks together with claims processing experience for almost 4 years.
Experience: 6 months - 1 year
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.