Van
Experienced IT Support Specialist |Cloud, VPN & SaaS Support
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $3.77/hour ($545.45/month)
Bachelor's Degree
Last Active
March 12th, 2026 (85 days ago)
Member Since
November 4th, 2020
Profile Description
I am an experienced IT Support Technician with over 6 years of hands-on expertise in remote technical support, cloud syncing, SaaS troubleshooting, and customer service. I’ve worked with international clients, providing live chat,
My background includes resolving VPN, DNS, and cloud syncing issues (Google Drive, OneDrive, Dropbox), managing user accounts in Active Directory and Office 365, and troubleshooting a wide range of SaaS tools. I'm proficient in tools like Zendesk, WHMCS, Stripe, Salesforce, Exchange Admin Center, and VMware.
Key strengths:• Cloud storage troubleshooting & sync conflict resolution
• VPN setup/support (StrongVPN, Speedtest VPN, router configuration)
• SaaS support (O365, Zendesk, WHMCS, TeamViewer, Splashtop)
• Networking: LAN/WAN, firewall (Juniper SRX), router setup
• High-level communication and customer retention skills
I take pride in delivering reliable, friendly, and efficient technical support that builds customer trust and resolves issues
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » SaaS
Experience: 2 - 5 years
Software » Network Administration
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Cloud Services » Azure » Compute - VMWare Solution
Experience: 2 - 5 years
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 101
- DISC
- Dominance: 11
- Influence: 11
- Steadiness: 39
- Compliance: 39
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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