6 Years in BPO ( Chat Support, Customer Service, Technical Support,
I've worked with international accounts such as telecommunications, airlines, CCTV, healthcare, and e-commerce. Handling everything from voice, chat,
Skills:
Customer Service
Technical Support
Live Chat Suppor
Data Entry
Troubleshooting Skills
Problem-Solving
Time Management
Presentation Skills
Order Entry
Adaptability
Photography
Basic Video Editing
Content Creation
E-Commerce
Warehousing
Software Tools:
Ring Central
Freshdesk
TASCapcut
Avaya
Canva
Google Calendar
Canva
Pinterest
AI chatgpt
Speechma
Meta Business Suite
Lightroom for photo enhancing
BIO:
Experience: 6 months - 1 year
Sending email to customers affected by the service inconvenience Sending original receipt number via email Sending product updates and shipping updates Sending reimbursement voucher affected by service interruption
Experience: 2 - 5 years
Can handle 3 chats at the same time Providing real-time resolution Sending information link if needed Updates customer in chats form time to time Multi-tasking
Experience: 2 - 5 years
Delivering good communication Providing assistance in a professional manner Understand every issue and look for best resolution Stay calm and professional in any situation Provide clear answer in every query Build trust and connections Show empathy Acknowledge every concern
Experience: 2 - 5 years
Understand technical issues Checking gadget/device status Real-time troubleshooting Provide troubleshooting instructions Check software updates Check service signals
Experience: 6 months - 1 year
Sending email receipt Provide product availability Provide Options for unavailable products Provide shipment details Delivery options and Delivery date Payment methods Processing online order and full product descriptions
Experience: 1 - 2 years
Process real time flight booking Provide flight routes and schedule Giving options for flight re-booking Informing ticket prices and providing options for other flight prices
Experience: Less than 6 months
Creating video for vlog documentary type Modify animation and effects Compile audio and video from raw materials Balancing audio Mixing themes with audio/video for better results
Experience: 1 - 2 years
Taking festival photos Taking model photos for personal projects Coverage birthday events Coverage festivals events Freelance photographer
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