Matthew

Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

Bachelors degree

Last Active

July 11th, 2026 (3 days ago)

Member Since

September 12th, 2020

Profile Description

6 Years in BPO ( Chat Support, Customer Service, Technical Support, Email Support)
I've worked with international accounts such as telecommunications, airlines, CCTV, healthcare, and  e-commerce. Handling everything from voice, chat, email, escalations and back-office tasks.

Skills: 
Customer Service
Technical Support
Live Chat SupportEmail Support
Data Entry
Troubleshooting Skills
Problem-Solving
Time Management
Presentation Skills
Order Entry
Adaptability
Photography
Basic Video Editing
Content Creation
E-Commerce

Warehousing
Software Tools:
Ring Central
Freshdesk
TASCapcut
Avaya
Canva
Google Calendar
Canva
Pinterest
AI chatgpt
Speechma
Meta Business Suite
Lightroom for photo enhancing


BIO: 
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Top Skills

Experience: 6 months - 1 year

Sending email to customers affected by the service inconvenience Sending original receipt number via email Sending product updates and shipping updates Sending reimbursement voucher affected by service interruption

Experience: 2 - 5 years

Can handle 3 chats at the same time Providing real-time resolution Sending information link if needed Updates customer in chats form time to time Multi-tasking

Experience: 2 - 5 years

Delivering good communication Providing assistance in a professional manner Understand every issue and look for best resolution Stay calm and professional in any situation Provide clear answer in every query Build trust and connections Show empathy Acknowledge every concern

Other Skills

Experience: 2 - 5 years

Understand technical issues Checking gadget/device status Real-time troubleshooting Provide troubleshooting instructions Check software updates Check service signals

Experience: 6 months - 1 year

Sending email receipt Provide product availability Provide Options for unavailable products Provide shipment details Delivery options and Delivery date Payment methods Processing online order and full product descriptions

Experience: 1 - 2 years

Process real time flight booking Provide flight routes and schedule Giving options for flight re-booking Informing ticket prices and providing options for other flight prices

Experience: Less than 6 months

Creating video for vlog documentary type Modify animation and effects Compile audio and video from raw materials Balancing audio Mixing themes with audio/video for better results

Experience: 1 - 2 years

Taking festival photos Taking model photos for personal projects Coverage birthday events Coverage festivals events Freelance photographer

Basic Information

Age
37
Gender
Male
Website
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Address
Bacolod City, Negros Occidental
Tests Taken
IQ
Score:  88
DISC
Dominance: 36
Influence: 20
Steadiness: 26
Compliance: 18
English
B2(Upper Intermediate)
Government ID
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