Virtual Support EngineerVirtual Support catering on-call support from clients ha

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Associates degree

Last Active

September 19th, 2024 (87 days ago)

Member Since

November 16th, 2013

Profile Description

Datamatics March 2024 – Present6th-9th Floor, Hanston Square Building, San Miguel Avenue, Ortigas, Brgy. Ugong, Pasig CityL2 Infrastructure EngineerKey personnel handling Virtual and On-Premises environment deployment of Microsoft Platform applications. Primary Technical personnel handle after office NOC Task.Task Included?Infrastructure Planning?VMWare management, planning and deployment?Azure AD and On-Premises AD Administration?Backup Management through Datto Application?Endpoint security management through SentinelOne Endpoint SecurityData Canopy Aug 2022 – MarchUpgrade to see actual infoLittle Patuxent Parkway, Suite 303Columbia, MD 21044L2 Infrastructure EngineerKey personnel handling Virtual and On-Premises environment deployment of Microsoft Platform applications. Primary Technical personnel handles End-Users Support, Project Management, testing, integration and migration.Task Included?Infrastructure Planning?VMWare management, planning and deployment?O365 Administration and Management?Azure AD and On-Premises AD Administration?RDS Deployment and Administration?Backup Management through Veeam Application?NAS/SAN Administration?Enterprise Physical Server management and administration?Endpoint security management through ArmorPoint, SentinelOne and Sophos Endpoint SecurityCloudStaff PH Jan 2018 – July 20222nd Flr, New Street Bldg. Johnny's Street BalibagoAngeles City Pampanga, PhilippinesSenior NOC Lead EngineerKey personnel handling Patch management and security vulnerability to the client data center. Leadership handling Infrastructure and Application personnel through tasks and projects. Coaching and mentoring technical members on difficulties experienced in managing technical situationsTask Included?Support and Maintenance?System Administration?Backup Operation?Virtual Support Consultation?PowerShell and CMD Scripting?Operational Team LeaderiSupport Worldwide Feb 2016 – Jan 20186th Flr. CyberScape Alpha, Garnet Road,Ortigas Centre, Pasig CitySenior NOC Lead EngineerHandling network operation center daily tasks on overall technical issues and concerns. Coaching technical personnel on difficulties that experienced in handling technical scenarios and situationsTask Included?Support and Maintenance?Updating Client Applications?System Administration?Backup Operation?NOC Operation LeadSolarWinds Asia PTE. LTD. Mar 2014 – Jan 201620th Floor Eco Tower, 32nd St. Cor. 9th St. Bonifacio Global City Taguig, 1634 PhilippinesTechnical Support Engineer IntermediateApplication Expert catering on-call support from clients having an issue specifically for the SolarWinds Orion application. Specialize in NPM, SAM, LEM, etc.Task Included?Support and Maintenance?Updating Client Applications?System Administration?Backup Operation?On-call Support?Virtual Support Consultation?Database AdministrationMost Network Inc. Jan 2012 – MarUpgrade to see actual infoBroadway, 3rd floor New York, NY 10012, USAVirtual Support EngineerVirtual Support catering on-call support from clients having an issue on desktop, network, and server issues. Specialize in Microsoft platform environment, network component configuration, and third-party software that requires troubleshooting. Operational lead for eight technical engineers and escalation points for critical issues raised by end-userTask Included?Support and Maintenance?System Administration?Database Administration?PowerShell and CMD Scripting?Technical Operation LeadSprintVille Technologies Sdn. Bhd. Nov 2004 – Dec 2011Unit 4, 2nd Floor, Block A, Lot 11620 Scout’s HQ, Kg. Mata-MataBandar Seri Begawan Negara Brunei DarussalamSenior Project Engineer LeadIs primarily involved in the development of projects for both government and non-government. Application maintenance tasks and enhancements; responsible for client support through software and hardware requirements, providing support during and after releases while the project is still under warranty. Team leads to four technical, four development, and three account personnel on handling government projects and day-to-day end-user’s concerns