Amazon Marketplace Operations Specialist | Inventory, Catalog & Customer Support

Skilled in improving product listings by updating titles, bullet points, descriptions, keywords, and visuals to increase visibility, conversion rates, and overall sales performance.

Experienced in providing professional and timely support to customers by responding to inquiries, resolving complaints, processing returns or refunds, and ensuring a positive overall customer experience across e-commerce platforms. Focused on maintaining customer satisfaction, clear communication, and efficient issue resolution to support brand reputation and retention.

Proficient in Google Workspace tools including Gmail, Google Sheets, Docs, and Drive for collaboration, reporting, data tracking, documentation, and efficient day-to-day operations.

Experienced in monitoring and controlling stock levels to ensure product availability and prevent stockouts or overstock situations. Skilled in tracking inventory across FBA and FBM, coordinating replenishment schedules, analyzing sales trends, and maintaining accurate inventory records to support efficient and continuous e-commerce operations.

Skilled in creating and improving Standard Operating Procedures (SOPs) to streamline workflows, reduce errors, and ensure consistent execution of daily operations across catalog management, inventory, and customer support tasks.

Experienced in Microsoft Excel for inventory tracking, sales reporting, data analysis, forecasting, KPI monitoring, and operational reporting. Comfortable working with formulas, filters, pivot tables, and large datasets to support business decisions and improve operational efficiency.

Skilled in prioritizing tasks, managing multiple responsibilities, and meeting deadlines efficiently in fast-paced environments while maintaining consistent quality of work.

Experienced in using Trello for task organization, workflow management, and team coordination. Skilled in creating boards, lists, and cards to track project progress, manage deadlines, assign tasks, and ensure smooth collaboration across e-commerce and operations workflows.

Strong email management skills with experience handling high volumes of emails, prioritizing urgent messages, maintaining clear and professional written communication, and ensuring timely follow-ups. Highly organized in inbox management, labeling, documentation, and keeping email threads accurate, consistent, and easy to track.

Skilled in creating visually appealing and brand-consistent graphics using Canva for product listings, social media content, marketing materials, and promotional assets. Able to design clear, engaging visuals that support product presentation, improve customer engagement, and enhance overall brand identity in e-commerce platforms.

Experienced in using Helium 10 for Amazon product research, keyword analysis, competitor tracking, listing optimization, and market insights. Skilled in identifying high-potential products, improving listing visibility through keyword strategies, and supporting data-driven decisions to increase sales performance on Amazon.

Provides structured onboarding assistance for new hires, including Amazon Seller Central task walkthroughs, customer service standards, and internal workflow training to ensure consistent performance. Clearly communicates role expectations and supports smooth integration into the team through hands-on guidance, helping new hires become productive quickly and confidently.