Results-driven IT and customer support professional with 8+ years of hands-on experience spanning network
operations, technical project management, B2B account management, and SaaS customer success. Proven track
record managing escalations, cross-functional projects, and enterprise client relationships. Comfortable working
with US-based teams in fully remote setups. Adept at bridging technical and non-technical stakeholders to drive
smooth project delivery and high customer satisfaction.
Experience: 10+ years
Led project planning and execution in collaboration with Helpdesk and Engineering teams, ensuring on-time delivery across concurrent workstreams. • Served as primary point of contact for client communications, providing regular progress updates and managing expectations across all stakeholders. • Coordinated hardware and software replacement projects, managing approvals, timelines, and vendor dependencies. • Handled hands-on engineering tasks: backup maintenance, network configuration, Active Directory management, and server/NAS troubleshooting
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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