Jeremiah

Customer Support Specialist | Chat, Email & Phone

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.28/hour ($1,018.18/month)

Bachelors degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

July 20th, 2020

Profile Description

I’ve been in customer-facing roles for almost 5 years across healthcare, energy, retail, and SaaS. Mostly handling high volumes through phone, email, and chat, while keeping satisfaction scores around 85-88% and order accuracy at 97-98%. I don’t just close tickets, I also pay attention to recurring issues and patterns that could help improve the process overall

I’ve worked with CRM tools before, so I’m familiar with managing customer data and understanding how support fits into the bigger picture. I follow instructions closely, make sure I handle my follow-ups, and I’m comfortable working on my own or with a team

Top Skills

Experience: 2 - 5 years

Nearly 5 years handling high-volume inquiries across healthcare, energy, retail, and SaaS via phone, email, and chat. Maintained 85-88% satisfaction scores consistently.

Experience: 2 - 5 years

Other Skills

Experience: 1 - 2 years

Managed customer email queues, ensured timely responses, and followed up on unresolved cases to prevent gaps in resolution.

Experience: 1 - 2 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

been doing vibecoding

Experience: 6 months - 1 year

Experience: Less than 6 months

Basic Information

Age
28
Gender
Male
Website
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Address
caloocan, Metro Manila
Tests Taken
IQ
Score:  128
DISC
Dominance: 52
Influence: 18
Steadiness: 20
Compliance: 10
English
C1(Advanced)
Government ID
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