E-commerce Customer Support Specialist | Email, Chat & Phone

I have over five years of customer service experience supporting North American and Australian customers. I handle order inquiries, delivery updates, refunds, returns, cancellations, complaints, and escalations through clear, professional, and empathetic email communication. I can follow templates and SOPs while adapting each response to the customer’s concern.

I have over five years of phone-support experience in the BPO industry. I handled customers from North America and Australia, assisting with technical concerns, service-related questions, troubleshooting, follow-ups, and escalations. I communicate clearly, listen carefully, remain calm during difficult calls, and document each interaction accurately.

I have more than five years of experience in customer service, including BPO and remote e-commerce support. I previously supported Schneider Electric customers across North America and Telstra customers across Australia. My strengths include active listening, problem-solving, customer de-escalation, complaint handling, troubleshooting, and maintaining a positive customer experience.

I have experience supporting Shopify and dropshipping stores with order tracking, delivery concerns, refunds, returns, cancellations, customer records, and general store support. I am comfortable navigating order information, coordinating with suppliers or internal teams, and assisting customers according to the store’s policies and procedures.

I provide fast and organized live chat support for customer inquiries, order concerns, product questions, and basic troubleshooting. I can manage multiple conversations, gather the correct information, document cases accurately, and escalate concerns when needed while maintaining a friendly and professional tone.