I am an accomplished professional with a background in customer service, technical phone support, backoffice operations, and chat support. I have advanced from a customer service representative to a team leader, senior team lead, and currently serve as an assistant manager in IT management. With expertise in troubleshooting, coaching, and process improvement, I am skilled in delivering exceptional customer experiences and driving organizational success. My career progression showcases my ability to excel in dynamic environments and manage diverse responsibilities. I possess strong communication skills, a customer-centric mindset, and a passion for delivering outstanding service. With a proven track record of success, I am well-equipped to contribute to the success of any organization through my leadership, technical expertise, and dedication to achieving customer satisfaction.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
I was tasked to manage chat LOB
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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