Jonalie
LMS Helpdesk Specialist | Zendesk, HubSpot & Onboarding Pro
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Bachelors degree
Last Active
June 27th, 2026 (yesterday)
Member Since
July 10th, 2020
Profile Description
Tired of chasing your assistant? I show up, figure it out, and get it done.
I'm Jonalie — an LMS Helpdesk & Onboarding Specialist with 9 years of remote experience across EdTech, healthcare, and SaaS. I keep your support tickets moving and your clients onboarded right.
What I take off your plate:
Helpdesk ticketing — Zendesk (150+ tickets/day), JIRA escalations
Client onboarding — webinars, setup, and platform walkthroughs
Knowledge base creation and SOP documentation
Customer support across phone, chat, and
CRM admin — HubSpot, Zoho, Salesforce
Healthcare admin — AdvancedMD, PointClickCare, Office Ally, Practice Suite
I use Claude and ChatGPT daily to work faster and smarter.
Self-sufficient. Detail-oriented. Easy to work with.
Let's get to work.
Top Skills
Office and Administration » Administrative Support
Experience: 5 - 10 years
Office and Administration » Executive Assistance
Experience: 5 - 10 years
Professional Services » Medical Services » Medical Virtual Assistant
Experience: 5 - 10 years
Other Skills
Office and Administration » Calendar Management
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Professional Services » Medical Services » Patient Care
Experience: 5 - 10 years
Marketing » CRM » Salesforce
Experience: 5 - 10 years
Marketing » CRM » HubSpot CRM
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Healthcare
Experience: 2 - 5 years
Marketing » Appointment Setting
Experience: 5 - 10 years
Human Resources » Onboarding
Experience: 5 - 10 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Rodriguez, Rizal
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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