Executive Virtual Assistant | Customer Success | Social Media Manager

I manage and maintain social media accounts across Facebook, Instagram, and TikTok, including content posting and engagement. I focus on consistency, audience interaction, and optimizing posts to increase visibility. Through regular posting and engagement, I’ve helped improve organic reach and generate consistent inquiries. I also ensure brand tone and messaging are aligned across all platforms.

I have over 5 years of experience supporting global clients in fast-paced environments, handling 100+ inquiries weekly across multiple platforms. I focus on delivering fast, accurate, and empathetic responses to ensure high customer satisfaction. I consistently meet SLA targets and maintain strong service quality even during high-volume periods. My goal is always to create a smooth and stress-free experience for every customer.

I provide high-level executive support to business owners, senior leaders, and high-level executives through calendar management, inbox and email management, executive communications, meeting coordination, appointment scheduling, travel planning, stakeholder management, project tracking, CRM administration, follow-ups, reporting, documentation, research, and operational support. Experienced in managing competing priorities, protecting executive time, coordinating across multiple stakeholders, and ensuring critical tasks and projects move forward efficiently with minimal supervision.

I create engaging content including photos, captions, and short-form videos using tools like Canva and CapCut. I focus on clear messaging, visual appeal, and audience relevance. My content helps drive engagement and generate inquiries organically. I continuously improve content based on performance and audience response.

I manage high-volume inboxes across Facebook, Instagram, and email, handling 10-20+ daily inquiries. I maintain fast response times, typically within 5–10 minutes, ensuring no message is left unattended. I organize conversations, prioritize urgent concerns, and follow up proactively. This approach helps improve response efficiency and increases conversion to bookings or resolved cases.

I manage scheduling, bookings, and client coordination to ensure smooth and organized operations. I handle multiple bookings while avoiding conflicts and delays. I also communicate clearly with clients to confirm schedules and expectations. This results in efficient operations and a better customer experience.

I actively engage with audiences by responding to comments, messages, and inquiries in a timely and professional manner. I maintain a consistent brand voice while building trust with followers. This helps increase interaction and strengthens the relationship between the brand and its audience. Strong engagement also contributes to higher visibility and conversions.

I have hands-on experience using Salesforce CRM to manage 100+ cases weekly, ensuring proper tracking, updates, and resolution. I maintain accurate data entry and follow structured workflows to meet SLA requirements. I use CRM tools to prioritize tasks, monitor case progress, and ensure no issue is overlooked. This helps improve efficiency, accountability, and overall client satisfaction.

I monitor social media performance using built-in insights to track engagement, reach, and audience behavior. I use these insights to identify what content works best and adjust strategies accordingly. This helps improve overall performance and content effectiveness. I focus on data-driven decisions to support growth.

I use Canva and CapCut to create visually appealing content for social media. I focus on clean design, readability, and engaging visuals. My edits are optimized for platforms like Instagram and TikTok. This helps improve content quality and audience engagement.

I provide multi-channel support through email, live chat, and web platforms, ensuring clear and professional communication. I handle inquiries promptly while maintaining a high level of accuracy and attention to detail. I adapt my tone depending on the customer to ensure a positive experience. My support approach helps resolve issues efficiently while maintaining strong customer relationships.

I convert customer inquiries into confirmed bookings by providing clear information, timely follow-ups, and personalized responses. In my business, I consistently achieve an estimated 60–70% conversion rate from inquiries to bookings. I focus on understanding customer needs and addressing concerns to build trust. This results in higher sales and repeat customers.

I use Canva and CapCut to create visually appealing content for social media. I focus on clean design, readability, and engaging visuals. My edits are optimized for platforms like Instagram and TikTok. This helps improve content quality and audience engagement.

I handle and validate large datasets with high accuracy, ensuring information is complete and reliable. I maintain a 99%+ accuracy rate in managing client data and project files. I pay close attention to detail to prevent errors that could impact operations. This ensures smooth processes and better decision-making.

I support clients during onboarding by guiding them through processes, timelines, and platform usage. I ensure all necessary information is clear and that clients feel confident using the service. I also address early concerns quickly to prevent issues later on. This results in smoother transitions and better overall client experience.