Authorization Specialist | Customer Service Representative | DME & Medical Insurance Expert
I have experience in the healthcare and medical insurance industry, specializing in customer service, medical intake, and durable medical equipment (DME) authorizations.
I started my career as an Inbound Customer Service Representative for Cigna Intake Medical, where I assisted members, handled inbound inquiries, verified benefits, and ensured accurate documentation while providing excellent customer service.
I then worked as an Authorization Specialist for Valmar Surgical Supplies, a Durable Medical Equipment (DME) provider. In this role, I managed prior authorizations, verified insurance eligibility and benefits, followed up with insurance companies, coordinated with healthcare providers, and ensured timely processing of authorization requests to support patient care.
I am proficient in using multiple healthcare platforms and EMR systems, including:
• Brightree
• ePaces
• Availity
• NaviNet
• Parachute Portal
• MetroPlus Portal
• VNS Portal
• Cigna Portal
• Prism
• Apacheta
I am detail-oriented, organized, and committed to delivering accurate, efficient, and high-quality work. I learn new systems quickly, communicate effectively, and thrive in fast-paced healthcare environments. I look forward to bringing my skills and experience to help clients achieve their goals.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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