Jan-rhenz
Operations Manager | Client Success Manager
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.99/hour ($1,920.00/month)
College Level
Last Active
June 28th, 2026 (today)
Member Since
July 2nd, 2020
Profile Description
Client Success and Operations Leader with 10+ years of experience owning, driving customer satisfaction, retention, and operational excellence across BPO, e-commerce, and financial services. I specialize in managing high-value client relationships, leading onboarding programs, and overseeing process improvements that elevate service delivery and business performance.
Throughout my career, I’ve served as a trusted partner to clients and internal teams—streamlining communication, gathering and translating customer feedback into actionable insights, and using data to guide decisions that boost retention and loyalty. I’m experienced in managing cross-functional collaboration in platforms like ClickUp, Slack, HubSpot, Zendesk, Salesforce, and NICE.
I’m passionate about building strong client partnerships, leading high-performing teams, and continuously improving operational workflows to create measurable business impact.
Top Skills
Marketing » CRM » HubSpot CRM
Experience: Less than 6 months
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Office and Administration » Client Relationship Management
Experience: 10+ years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Marketing » CRM » Salesforce
Experience: 10+ years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa City, Laguna
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 19
- Influence: 21
- Steadiness: 42
- Compliance: 19
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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