Jessica
Experienced Customer Support, Dispatcher & Quality Analyst | VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.47/hour ($1,440.00/month)
Bachelors degree
Last Active
June 29th, 2026 (12 days ago)
Member Since
June 29th, 2020
Profile Description
I am an experienced dispatch and customer support professional with an extensive background in roadside assistance coordination and call quality assurance. I have hands-on experience in creating service requests, dispatching providers, monitoring ETAs, and assisting customers with urgent concerns.
I started my career as a Roadside Assistance Agent, where I handled real-time dispatch operations and customer follow-ups. I was promoted to Subject Matter Expert, supporting agents and handling escalations. I later became a Quality Analyst responsible for evaluating calls, training new hires, and ensuring compliance with dispatch guidelines.
I am highly organized, detail-oriented, and comfortable working in fast-paced environments. I communicate clearly in English and can work effectively with US-based clients and teams. I am seeking a long-term Virtual Assistant, Customer support or Dispatcher role where I can contribute my experience in logistics coordination and customer service excellence.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pili, Camarines Sur
- Tests Taken
- DISC
- Dominance: 39%
- Influence: 15%
- Steadiness: 31%
- Compliance: 15%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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