Michael

SaaS Customer Success | Technical Support Specialist | AI Platform & Automation

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Overview

Looking for full-time work (8 hours/day)

at $6.57/hour ($1,272.74/month)

Associates degree

Last Active

July 3rd, 2026 (20 days ago)

Member Since

June 4th, 2020

Profile Description

Technical Support Specialist with over five years of experience across SaaS customer support, customer success, AI-powered platforms, and telecommunications. Experienced in supporting a fast-growing AI SaaS startup, handling customer onboarding, technical troubleshooting, workflow automation, and full customer lifecycle support for home services businesses. Skilled in incident resolution, system integrations, and CRM case management using Salesforce, with hands-on experience in tools such as Twilio, Linear, Zapier, GitBook, Slack, and Microsoft 365. Proficient across voice, email, chat, SMS, and social messaging channels, coordinating escalations and collaborating with cross-functional product, engineering, and operations teams. Recognized for improving workflows, enhancing automation processes, and contributing to product quality through QA testing and structured feedback. Committed to continuous improvement and delivering measurable operational and customer experience results in fast-paced SaaS environments.

Top Skills

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Responded to customer queries and follow-ups via email, delivering clear, detailed resolutions and maintaining professional correspondence records.

Customer Support » Chat Support

Experience: 1 - 2 years

Assisted postpaid customers through real-time chat, troubleshooting device, network, and account issues across multiple concurrent sessions.

Customer Support » Phone Support

Experience: 5 - 10 years

Provided inbound voice assistance for internet, wireless, and SaaS users, resolving issues efficiently and ensuring positive customer experiences.

Basic Information

Age
36
Gender
Male
Website
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Address
City of Malolos, Bulacan
Tests Taken
IQ
Score:  125
DISC
Dominance: 28
Influence: 5
Steadiness: 25
Compliance: 41
English
C1(Advanced)
Government ID
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