Customer Support and Video Editor

I’ve been working in email support for 7 years, usually handling around 8–10 emails per hour with a strong focus on accuracy and professionalism. I make sure to keep customers satisfied and always aim to resolve concerns on the first response whenever I can.

I’ve spent 4 years in chat support, usually replying to customers within 2 minutes while typing at around 80 WPM. I’m comfortable handling up to 3 chats at the same time, and I focus on resolving issues quickly while keeping customers satisfied.

I use Microsoft SharePoint to manage and organize multiple spreadsheets, entering data and updating records to ensure everything is accurate and up to date. I keep track of various files and spreadsheets simultaneously, maintaining consistency and making sure information is easy to access and reliable for the team.

I create and manage reports, organize and update records, and handle data entry with attention to detail. I’m comfortable using basic formulas and formatting to keep data clear and structured.

I manage and format documents, including user guides and standard operating procedures. I ensure content is clear, well-structured, and consistent across all documents.

I’m skilled in Adobe Photoshop, handling basic photo retouching, simple image edits, and color correction. I can clean up images, adjust tones, and make straightforward changes to bring out the best in a photo.

I edit videos using Adobe Premiere Pro, handling basic tasks like cutting, trimming, organizing clips, adding transitions, and doing simple color grading. I’m good at following instructions, matching a client’s preferred editing style, and making sure the most important parts of the video stand out.

I’ve handled basic Level 1 and some Level 2 technical support, assisting users with troubleshooting and resolving common issues in a clear and patient manner.