Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
January 4th, 2024 (346 days ago)
Member Since
January 30th, 2013
Profile Description
Dedicated and results-driven professional with 4 years of experience as a
Team Leader in the business processing outsourcing industry, combined with 8
months of experience as a Campus Manager. Proven track record of effective
leadership, exceptional customer service, and achieving team goals.
Top Skills
Office supervisor with years of experience in coaching and developing a team of 8-16 agents profiled under one of the leading US-based telecommunications companies. Line of business is focused on a Postpaid Account Total Experience Expert, handling varieties of customer issues such as Billing, Finance, Account management, device and network troubleshooting, sales, retention and website /applications basic troubleshooting. Conducted regular coaching sessions and provided mentorship to team members, resulting in improved customer satisfaction scores and reduced churn rate.
Customer Support » Chat Support
Experience: 5 - 10 years
Handled 40-60 chats per day, addressing customer issues such as billing, payment disputes, device and network troubleshooting, account management. Received multiple 5-star customer satisfaction, and recognized as top billing expert.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Office supervisor with years of experience in coaching and developing a team of 8-16 agents profiled under one of the leading US-based telecommunications companies. Line of business is focused on a Postpaid Account Total Experience Expert, handling varieties of customer issues such as Billing, Finance, Account management, device and network troubleshooting, sales, retention and website /applications basic troubleshooting. Conducted regular coaching sessions and provided mentorship to team members, resulting in improved customer satisfaction scores and reduced churn rate.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Oroquieta, Misamis Occidental
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 26%
- Influence: 33%
- Steadiness: 28%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Strings of Victory: JayJay’s Unforgettable Encore
From sacrificing meals for education to discovering a passion for videography, JayJay's narrative unfolds from a railway engineer to a thriving Online Filipino Specialist.
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