Operations & Quality Virtual Assistant | Customer Support | QA | Reporting & Pro

Overview

Looking for part-time work (6 hours/day)

at $6.62/hour ($960.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

May 23rd, 2020

Profile Description

Running a business comes with constant demands — customer concerns, operational tasks, process gaps, and endless details that need attention. If these are not managed properly, they quickly turn into inefficiencies, missed opportunities, and poor customer experience.

That’s where I come in and help you fix that!

I’m Lara, a Virtual Assistant with 10+ years of experience in Customer Experience Operations and 5 years in Quality Assurance. My role in your business is simple:
I reduce your workload, improve your systems, handle your customers, and organize operational chaos into structured, reliable processes.

In my previous roles, I didn’t just perform tasks — I actively supported business operations by ensuring accuracy, consistency, and efficiency across multiple channels. I handled QA audits, customer support (KYC, email, chat, tickets, social media), complaint resolution, and process documentation, all focused on improving performance and customer satisfaction.

I will bring this same experience into your business by:
• Reducing your workload through organized and reliable virtual assistance
• Improving your systems by identifying gaps and streamlining processes
• Handling your customers with care, accuracy, and professionalism
• Organizing chaos by turning scattered tasks into structured workflows

I also support businesses with content creation and data management using Canva, Google Sheets, and CapCut, helping you maintain both operational efficiency and a strong digital presence.

My goal is not just to assist you — but to make your operations smoother, your customers happier, and your business more efficient.

If you need someone proactive, detail-oriented, and solution-focused, I’m ready to be your partner and support your business and deliver consistent results.

Tools:
Google Workspace & Microsoft Office — Data management, reporting, and documentation
Zendesk & Freshdesk — Customer support and ticket management
Canva & CapCut — Content creation (graphics, presentations, short-form videos)
Slack, Notion & Trello — Team collaboration, task tracking, and workflow organization
AI Tools (ChatGPT, Claude, Gemini) — Content support, research, and productivity

Also experienced in:<8efe80624d780eba0c6493ec45140364>Email Management | Calendar Management

Availability:
Open to part-time or long-term remote work (Monday–Friday)