Overview
Looking for full-time work (8 hours/day)
at $9.79/hour ($1,888.00/month)
Associates degree
Last Active
July 8th, 2026 (2 days ago)
Member Since
May 22nd, 2020
Profile Description
I’m an IT Support and Application Support professional with over 7 years years of experience in troubleshooting systems, managing incident tickets, and supporting end-users in fast-paced environments. I’ve worked across MSP and enterprise settings, handling server monitoring, user access, and technical issue resolution while maintaining strong documentation and communication standards.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Ability to diagnose and resolve hardware, software, and application issues efficiently while minimizing downtime and ensuring user satisfaction.
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Hands-on experience supporting Microsoft 365, Azure/Entra, and Google Workspace, including user management and access provisioning.
Software » Databases » ServiceNow
Experience: 2 - 5 years
Experienced in managing service requests, tracking incidents, and meeting SLA targets using tools like ServiceNow and ConnectWise
Other Skills
Cloud Services » IBM Cloud » Logging and monitoring
Experience: 2 - 5 years
Proficient in monitoring server health, handling alerts, and performing proactive checks to maintain system stability and performance.
Design » Graphic Design » Canva
Experience: 1 - 2 years
Basic experience using Canva to create simple marketing materials such as invitations, logos, and menus.
Office and Administration » Communication
Experience: 2 - 5 years
Skilled in handling client inquiries via email, chat, and calls with clear, professional communication tailored to both technical and non-technical users.
Office and Administration » Documentation
Experience: 2 - 5 years
Strong in creating and maintaining process documentation, knowledge bases, and reports to improve team efficiency and consistency.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurate and detail-oriented in handling data entry, maintaining records, and organizing information across systems and spreadsheets.
Software » Data Engineering » SQL
Experience: 1 - 2 years
Able to write and execute SQL queries for troubleshooting, data validation, and reporting purposes.
Human Resources » Onboarding
Experience: 2 - 5 years
Experienced in onboarding/offboarding users, managing permissions, and maintaining secure access through tools like Active Directory.
Office and Administration » AI Tools
Experience: 1 - 2 years
Experience using tools like Jotform, Google Sheets, and Excel to automate processes, collect data, and improve workflow efficiency.
Basic Information
- Age
- 30
- Gender
- Female
- Website
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- Address
- Tests Taken
- None
- Government ID
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“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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