Kelly
Customer Support QA VA | Shopify | Gorgias | Email & Chat Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.09/hour ($1,177.60/month)
Bachelor of Science in Tourism Management
Last Active
July 6th, 2026 (3 days ago)
Member Since
May 18th, 2020
Profile Description
Hi, I’m Kelly, a Customer Support QA VA with 5+ years of experience handling high-volume support and quality evaluation for e-commerce and service-based accounts.
I’ve worked with Shopify stores using tools like Gorgias and Re:amaze, managing customer inquiries, order issues, refunds, and product concerns while also reviewing interactions to maintain quality and consistency.
I don’t just respond to customers, I also make sure responses are accurate, clear, and aligned with your brand standards.
Here’s how I can support your business:
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QA audits for support responses (human and AI)
Shopify order management and issue resolution
CRM tracking and workflow support
I’m comfortable working in US timezones and can adapt quickly to your tools and processes.
If you need someone who can handle support while maintaining quality without constant supervision, I’m ready to help.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
- Respond to customer inquiries via Gorgias, handling order updates, returns, refunds, and product questions through Shopify. - Monitor and engage with customers through Facebook and Instagram DMs/comments. - Conduct parcel panel and address issue checks to ensure smooth order processing. - Oversee the customer returns process and maintain accurate records on order sheets.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Responsible for reviewing and evaluating the work of content moderators, ensuring that all content being reviewed adheres to the client's guidelines, maintaining accuracy in content moderation decisions, and identifying areas for improvement in the moderation process by monitoring quality standards and conducting regular audits, all while upholding data privacy and compliance regulations.
Marketing » Sales » Order Management
Experience: 2 - 5 years
Other Skills
E-Commerce » Shopify
Experience: 2 - 5 years
- Upload and manage products in Shopify, ensuring correct details, pricing, and images. - Perform weekly invoice checks and maintain product master sheets for accuracy.
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
Promptly and accurately responding to customer inquiries (financial credit card account) on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cainta, Rizal
- Tests Taken
- IQ
- Score: 125
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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