Paul
Senior Operations & Business Development Executive | Customer Success | Account
With Timeproof
Overview
Looking for any work (8 hours/day)
at $16.61/hour ($3,200.00/month)
Bachelors degree
Last Active
July 7th, 2026 (4 days ago)
Member Since
May 10th, 2020
Profile Description
I am a senior operations and commercial leader with 12+ years of experience helping companies grow revenue, improve customer experience, optimize processes, and scale operations across fintech, SaaS, IT services, telecommunications, financial services, and real estate.
Throughout my career, I have led cross-functional teams, managed enterprise accounts, developed go-to-market strategies, improved customer onboarding processes, and built operational frameworks that support sustainable business growth.
My expertise includes:
- Operations Management & Service Delivery
- Customer Success & Account Management
- Business Development & Enterprise Sales
- Strategic Partnerships & Vendor Management
- Revenue Growth & P&L Management
- Process Improvement & Workflow Automation
- KPI Development & Performance Management
- CRM Administration (Salesforce, Zoho, Pipedrive, Odoo)
- Customer Onboarding & Retention
- Team Leadership & Training- SLA Management & Escalation Resolution
- Project & Stakeholder Management
Some of my career highlights include:
• Scaling an IT outsourcing operation by 320% within five months
• Launching a SaaS business in the Philippines and securing its first enterprise clients outside its home market
• Reducing merchant onboarding turnaround times by 30% through process optimization
• Building strategic partnerships that expanded nationwide financial service distribution
• Leading operations, customer support, technical services, and sales teams across multiple industries
I am highly skilled in managing remote teams, improving operational efficiency, handling client relationships, and implementing systems that drive measurable business results.
Whether you need support in operations management, customer success, business development, account management, project coordination, or process improvement, I bring executive-level experience with a hands-on approach to execution.
I am available for long-term engagements and can help businesses build scalable processes, improve customer satisfaction, and accelerate growth.
Top Skills
Marketing » Marketing Automation
Experience: 1 - 2 years
I have automated multiple lead‑generation campaigns using ZoomInfo and Apollo to drive new business opportunities.
Office and Administration » Team Collaboration
Experience: 10+ years
have worked with diverse age groups, profiles, and nationalities — including Southeast Asian, American, French, German, Dutch, and Polish colleagues — and together we consistently achieved the results required.
Office and Administration » Team Leadership
Experience: 10+ years
I have successfully led diverse teams across multiple generations over the past 10 years, including Gen X, Millennials, and Gen Alpha. Through this experience, I have developed a strong understanding of the dynamics, motivators, and approaches that work best for each group, enabling me to adapt my leadership style and drive team performance effectively.
Other Skills
Marketing » CRM » Salesforce
Experience: Less than 6 months
Hands‑on experience with Salesforce — customizing pipelines, managing customer data, automating workflows, and generating reports to support sales and operations efficiency.
Professional Services » Management Services » Business Management
Experience: 2 - 5 years
Managed diverse business operations at the country level, including IT staff augmentation, employer of record (EOR), and SaaS.
Marketing » LinkedIn Marketing
Experience: 2 - 5 years
Since 2020, I have used both free and paid versions of LinkedIn to generate leads and gain new clients.
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Handled diverse client success profiles across financial services, SaaS, staff augmentation, and fintech.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong City, Metro Manila
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 50%
- Influence: 19%
- Steadiness: 17%
- Compliance: 13%
- English
- B1(Intermediate)
- Government ID
- Sign Up with Pro Account to View
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