E-commerce Senior Operations Analyst 

Led cross-functional projects within Seller Operations to improve operational efficiency and seller performance metrics. • Developed and implemented project plans to optimize seller experience and address operational challenges. • Oversee and optimize the portfolio of sellers to enhance their operational experience. Ensure consistent achievement of seller operational metrics and collaborate closely with sellers to address performance gaps. • Collaborated with stakeholders across various departments (e.g., product, finance, marketing) to ensure project alignment with business objectives. • Effectively handled incoming and outgoing communication through email to identify and address operational challenges faced by sellers. Developed customized improvement strategies. • Conducted regular project status meetings to track progress, identify risks, and implement corrective actions as needed. • Managed return and refund procedures for both marketplace and mall brand sellers. Additionally, acted as a SWAT agent for Seller Leniency Claims. • Utilized project management tools to facilitate communication, document workflows, and monitor project timelines. • Validated and addressed operational concerns related to product, payment, fraud, and listings. Responded to ad-hoc requests and performed administrative tasks as required. • Prepared comprehensive project reports outlining key metrics, achievements, and areas for improvement. • Identified opportunities for process improvement and worked to streamline operational workflows. • Acted as product expert in seller operations, providing guidance and support to team members and stakeholders.