Administrative Support/ Accounting Officer

Clear, polite, and professional speaking/writing Active listening (fully understanding customer concerns before responding) Understanding how the customer feels Showing care and patience, especially with frustrated customers Quickly identifying the issue Offering practical and effective solutions Ability to explain things in a simple way Staying calm with difficult or repetitive concerns Giving customers time to explain themselves Handling different types of customers and situations Adjusting tone and approach when needed Handling multiple customers efficiently Prioritizing urgent concerns Friendly and approachable tone Willingness to help at all times

Experienced in handling customer inquiries via email Resolving issues efficiently Delivering clear, professional responses while maintaining high customer satisfaction.

Experienced in handling customer inquiries via phone Resolving issues efficiently Delivering clear, professional responses while maintaining high customer satisfaction.

Performed bank reconciliations by comparing company financial records with bank statements to ensure accuracy and completeness. Identified and resolved discrepancies such as missing transactions, errors, and timing differences. Maintained organized documentation and prepared reconciliation reports in a timely manner. Demonstrated strong attention to detail, analytical skills, and proficiency in accounting systems and Microsoft Excel.

Managed payroll processes by ensuring accurate calculation of employee wages, deductions, and benefits in compliance with company policies and labor regulations. Maintained and updated employee records, processed timesheets, and resolved payroll discrepancies in a timely manner. Coordinated with HR and finance teams to ensure accurate and on-time salary disbursements. Demonstrated strong attention to detail, confidentiality, and proficiency in payroll systems and Microsoft Excel.

Handled administrative data processing tasks including data entry, verification, and database management. Ensured accuracy and completeness of records by reviewing and correcting data discrepancies. Maintained organized digital files, generated reports, and supported daily administrative operations. Demonstrated strong attention to detail, time management, and proficiency in tools such as Microsoft Excel and other office systems.

Managed and organized administrative email communications by monitoring inboxes, responding to inquiries, and routing messages to appropriate departments. Ensured timely and professional responses while prioritizing urgent matters. Maintained email records, followed up on pending requests, and supported daily administrative operations through efficient communication handling.

Coordinated and managed scheduling of appointments and staff to ensure smooth daily operations. Maintained and updated calendars, assigned staff shifts, and ensured proper coverage based on business needs. Handled scheduling conflicts, rescheduled appointments when necessary, and communicated updates promptly to both clients and team members. Demonstrated strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently.