Overview
Looking for full-time work (8 hours/day)
at $2.66/hour ($512.00/month)
College Level
Last Active
June 27th, 2026 (yesterday)
Member Since
May 5th, 2020
Profile Description
Experienced Support Specialist in the e-commerce and call centre industries. Skilled in managing customer inquiries, order processing, and issue resolution across platforms such as eBay, Amazon, and Localised e-commerce stores. Adaptable to multiple roles, including appointment setting,
Email
Order Processing & Issue Resolution (Refunds, Returns, Cancellations, Warranty
Appointment Setting & Follow-ups
eBay & Amazon Seller Support
CRM Tools: Salesforce, Freshdesk, Kustomer, eDesk, Airtable
Data Entry & Accuracy Verification (Excel, Google Sheets)
Process Improvement & KPI Achievement (Response Time, CSAT, Quality)
Collaboration & Cross-functional Coordination
Strong Problem-Solving & Communication
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Provided email support for eBay, Amazon, and international e-commerce accounts, resolving customer inquiries, processing orders, refunds, returns, cancellations, and warranty claims. Ensured accurate case logging and KPI achievement for response time and quality.
Customer Support » Chat Support
Experience: 2 - 5 years
Handled customer inquiries through chat, resolving order-related concerns including refunds, returns, cancellations, and product questions. Delivered professional support while meeting quality standards and collaborating with teams for service improvements.
Customer Support » Customer Service
Experience: 2 - 5 years
Delivered customer support via phone, email, and chat in both e-commerce and retail accounts. Experienced in complaint resolution, order management, and customer satisfaction improvement across international markets.
Other Skills
Customer Support » Phone Support
Experience: 1 - 2 years
Admin Support > Appointment Setting Scheduled appointments and coordinated with certified partner shops for customer installations and services. Tracked follow-ups, handled missed calls, and provided consistent communication to ensure client satisfaction
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- DISC
- Dominance: 33
- Influence: 28
- Steadiness: 29
- Compliance: 10
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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