Ernida

Customer Support & Sales Specialist | Shopify, Amazon Seller Central, CRM System

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Overview

Looking for full-time work (8 hours/day)

at $7.96/hour ($1,536.00/month)

Bachelors degree

Last Active

May 21st, 2026 (15 days ago)

Member Since

November 11th, 2012

Profile Description

I am a results-driven Customer Support and E-commerce Specialist with over 16 years of experience managing customer inquiries, sales support, and platform operations. Skilled in CRM systems including Zendesk, Gorgias, Freshdesk, Helpscout, Intercom, Hubspot, and Go High Level, as well as live chat tools such as Tawk, LiveChat, Olark, and Zopim, I deliver fast, professional, and empathetic communication that builds loyalty and drives sales.

My expertise covers Shopify store management, Amazon Seller Central operations, eBay and Etsy support, order fulfillment, product listing optimization, inventory tracking, and print-on-demand services, including Printify, Printful, ShipStation, and Rakuten. I am also experienced in fraud prevention using Signifyd, Stripe, and PayPal Resolution Center, and in social media moderation and content creation with Facebook Manager, Sprout Social, and Hootsuite.

I excel at team management, project coordination with Trello and Asana, and process improvement, ensuring that customer support workflows are efficient and scalable. My communication skills, both written and verbal, allow me to represent brands with professionalism and empathy while consistently improving customer satisfaction.