EXPERIENCED USER OF GORGIAS, ZENDESK, FRESHDESK, HELPSCOUT, GROOVEHQ, INTERCOM, GO HIGH LEVEL, AND HUBSPOT. I SPECIALIZE IN CUSTOMER SUPPORT AND ANYTHING ABOUT E-COMMERCE USING SHOPIFY. I HAVE OVER 14 YEARS OF SOLID CUSTOMER SUPPORT EXPERIENCE.
I can use the tools below and some of them are still being used at work.
-Gorgias, Zendesk, Freshdesk, Desk, GrooveHQ, Helpscout, Insightly, intercom, Hubspot
- Chat Softwares (Olark, Livechatinc, Website chat, Zopim, Velaro, Virtual Livechat, Tawk etc.)
-Seller central Amazon, Etsy, Gear Bubble
-Zoho (Mail, Apps, Docs, and others)
-Trello, Asana, Evernote
-MS Office(MS Word, MS Excel, Powerpoint)
-Shopify, Duoplane, Volo Eseller Pro, Solar Eclipse,
-Signifyd for Fraud, Stripe Management, Paypal Resolution Center
-Gmail, Google Apps (Docs, Spreadsheet, Google Keep, etc.)
-Screencastify for Video recording, Awesome Screenshot for Screenshots with annotations, Lightshot
-Goto Meeting, JoinMe, TeamViewer,
-iOS and Android Devices
-Mac and Windows proficiency
I can speak fluently and can understand and have great conversations with customers and bosses. I have been interacting, speaking with customers for over 4 years and I can also think and talk like they do.
I am more on SEO and social media, i can also do some marketing styles.
not much about this area.
Thank you for checking out my profile. It has been an awesome journey to handle a great team with Danette May when I was working as a Customer Service Manager. My work with the company has been one of the great times I have in my years of freelancing. I basically want to work with all my clients for the long-term even some of them are just working for a very few hours a week. It is also my passion to work with start-ups as I feel the journey is very challenging to watch them grow too.
To mention, I have worked as technical support for several BPO Companies like TeleTech, 24/7 Inc, Sitel & Teleperformance, servicing AT&T, Verizon, Time Warner, and Sony Vaio customers. I've learned that customer loyalty is always impacted when you employ the right service professional to represent your product.
Some of the online stores I worked with are the following:
Geek Hoodies, Shoparoo, Modern Karmavore, Doggy Style Clothing, Bridesire, The Green Guide, MRO Supply, Glamour, Wish, and Furwellpets, Sweat Survival, Brightwhitesmile Pro, and Royal Portraits.
Not only that, but I also have worked as a Community Manager and Content Moderator with some online communities too, like Socl of FUSE Labs, a Microsoft company, and Experience Project.
I find it highly valuable that I learned different support platforms such as the following:
Gorgias, Intercom, Zendesk, Freshdesk, GrooveHQ, Helpscout, Desk Salesforce, and Hubspot.
I also use Shopify, Oberlo, Amazon, Gear Bubble, Etsy. I have handled PayPal Resolution, process chargebacks via Stripe while we use Skype, Slack, Hipchat, and some of the like to streamline processes. I also have basic knowledge of using WordPress.
In the past, I also have used live chat platforms/software like Livechatinc, Olark, Tawk, Zopim, Website chat and others while when it comes to the dropshipping platform, I have used Duoplane, Oberlo, Aliexpress, Shippo, Melprint, Quickbox , Rakuten and other fulfillment platforms. I am okay using Dropbox, Google Apps, Google sheet, Google docs, and some project management apps like Trello and Asana.
I am always excited to discuss opportunities so if you want to book me for an interview, I will be free to talk.
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