8c d4d290d010ef 898b4

Customer Support Manager|Content Moderator

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EXPECTED SALARY
more than Php 100,000.00/month
( $1,805 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $10.43 USD/hr )
EXPERIENCE OVERVIEW
Over 14 years of Customer Support
BASIC INFORMATION
Age:
44
Gender:
Female
Location:
Antipolo, Rizal
Tests Taken:
IQ
Score:  93

DISC
Dominance:49
Influence:46
Steadiness:77
Compliance:67

English
 C1(Advanced)
Last Active:
November 24th, 2022 (6 days ago)
Member Since:
November 11th, 2012
SKILL SUMMARY


EXPERIENCED USER OF GORGIAS, ZENDESK, FRESHDESK, HELPSCOUT, GROOVEHQ, INTERCOM, GO HIGH LEVEL, AND HUBSPOT. I SPECIALIZE IN CUSTOMER SUPPORT AND ANYTHING ABOUT E-COMMERCE USING SHOPIFY. I HAVE OVER 14 YEARS OF SOLID CUSTOMER SUPPORT EXPERIENCE.

I can use the tools below and some of them are still being used at work.
-Gorgias, Zendesk, Freshdesk, Desk, GrooveHQ, Helpscout, Insightly, intercom, Hubspot
- Chat Softwares (Olark, Livechatinc, Website chat, Zopim, Velaro, Virtual Livechat, Tawk etc.)
-Seller central Amazon, Etsy, Gear Bubble
-Zoho (Mail, Apps, Docs, and others)
-Chat Software
-Trello, Asana, Evernote
-MS Office(MS Word, MS Excel, Powerpoint)
-Shopify, Duoplane, Volo Eseller Pro, Solar Eclipse,
-Signifyd for Fraud, Stripe Management, Paypal Resolution Center
-Sprout Social, Facebook Manager, Hootsuite
-Gmail, Google Apps (Docs, Spreadsheet, Google Keep, etc.)
-Screencastify for Video recording, Awesome Screenshot for Screenshots with annotations, Lightshot
-All Webmails, Email Clients
-Goto Meeting, JoinMe, TeamViewer,  Skype, Google Voice, Chat, Slack, Lark
-iOS and Android Devices
-Mac and Windows proficiency 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Project Coordinator
  • Quality Assurance
  • Research
  • Writing
  • Blogging
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing
  • Sales Representative
  • Content Management
  • Ecommerce / Shopping Carts
  • Community Forum Moderation
  • Customer Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I can speak fluently and can understand and have great conversations with customers and bosses. I have been interacting, speaking with customers for over 4 years and I can also think and talk like they do.

SKILL RATING
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I am more on SEO and social media, i can also do some marketing styles.

SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads
  • Google AdWords

Web Development
SKILL RATING
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Wordpress

Graphics & Multimedia
EXPERIENCE

not much about this area.

SKILL RATING
  • Recording Audio
  • Video Editing
  • Web page Design

Finance & Management
SKILL RATING
  • Bookkeeping

Customer Service & Admin Support
EXPERIENCE

Thank you for checking out my profile. It has been an awesome journey to handle a great team with Danette May when I was working as a Customer Service Manager. My work with the company has been one of the great times I have in my years of freelancing. I basically want to work with all my clients for the long-term even some of them are just working for a very few hours a week. It is also my passion to work with start-ups as I feel the journey is very challenging to watch them grow too.

To mention, I have worked as technical support for several BPO Companies like TeleTech, 24/7 Inc, Sitel & Teleperformance, servicing AT&T, Verizon, Time Warner, and Sony Vaio customers. I've learned that customer loyalty is always impacted when you employ the right service professional to represent your product.

Some of the online stores I worked with are the following:
Geek Hoodies, Shoparoo, Modern Karmavore, Doggy Style Clothing, Bridesire, The Green Guide, MRO Supply, Glamour, Wish, and Furwellpets, Sweat Survival, Brightwhitesmile Pro, and Royal Portraits.

Not only that, but I also have worked as a Community Manager and Content Moderator with some online communities too, like Socl of FUSE Labs, a Microsoft company, and Experience Project.

I find it highly valuable that I learned different support platforms such as the following:
Gorgias, Intercom, Zendesk, Freshdesk, GrooveHQ, Helpscout, Desk Salesforce, and Hubspot.

I also use Shopify, Oberlo, Amazon, Gear Bubble, Etsy. I have handled PayPal Resolution, process chargebacks via Stripe while we use Skype, Slack, Hipchat, and some of the like to streamline processes. I also have basic knowledge of using WordPress.

In the past, I also have used live chat platforms/software like Livechatinc, Olark, Tawk, Zopim, Website chat and others while when it comes to the dropshipping platform, I have used Duoplane, Oberlo, Aliexpress, Shippo, Melprint, Quickbox , Rakuten and other fulfillment platforms. I am okay using Dropbox, Google Apps, Google sheet, Google docs, and some project management apps like Trello and Asana.

I am always excited to discuss opportunities so if you want to book me for an interview, I will be free to talk. 

https://youtu.be/FH8cGkfiBvQ

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Writing Project Management

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