A+ Admin Assistant|E-commerce Shopify|Customer Support

I have experience using CRM tools like Zendesk and Gordias to manage customer interactions and keep track of support requests. This includes answering customer questions, solving problems, and updating records so all information is accurate. I use these platforms to make sure customers get quick and helpful responses, and to keep communication organized for the team.

I also have experience working in e-commerce, particularly on the Shopify platform. My responsibilities included providing customer support, managing returns and refunds, assisting customers with changes to their orders and addresses, and tracking orders to keep them updated. I processed new orders, ensured they were sent to the correct suppliers, and maintained clear communication with those suppliers to ensure smooth operations. I also handled disputes and chargebacks, resolving issues fairly and on time.

I use Gorgias as my main tool to communicate with customers and resolve their concerns. It keeps all messages from email, chat, and social media in one place, so nothing gets missed. This allows me to respond quickly, stay calm, and give clear answers, even when a customer is frustrated. Gorgias also helps me see order details, past conversations, and tracking information in one view. This means I don’t have to ask customers to repeat themselves, which makes the experience smoother and more personal. My goal is always to make customers feel heard, supported, and confident that their issue will be resolved. A customer contacted us upset because they had not received their order. Using Gorgias, I quickly checked their order details and tracking history, confirmed the delivery status, and explained the next steps in a clear and friendly way. I kept the conversation in one thread, followed up with the courier, and updated the customer until the issue was resolved. The customer appreciated the quick response and left positive feedback through CSAT.

I have 3 years of experience as a social media moderator, managing online communities and pages across different social media platforms for my clients. My work includes engaging with the audience by replying to messages in the inbox, responding politely to comments on posts, and keeping conversations positive and professional. I also schedule content using tools like Hootsuite and other scheduling platforms to ensure consistent and timely posting.

I have 4 years of experience providing customer support through email using platforms like Zendesk and Gordias, live chat for real-time assistance, and social media platforms to engage with customers. I make sure every customer feels heard, valued, and satisfied by giving clear answers, solving issues quickly, and maintaining a positive tone in every interaction.

I have experience in office and administrative work, especially in data entry. This includes entering, updating, and organizing information in spreadsheets or databases, checking data for accuracy, and keeping records well-organized. I make sure all information is correct and easy to find, helping the team work more efficiently.

I have experience in sales and order management, which includes receiving and processing customer orders, checking product availability, and making sure orders are delivered on time. I communicate with customers to confirm details, handle any changes, and solve problems quickly. I also work closely with suppliers or the fulfillment team to ensure smooth and accurate order processing from start to finish.

I have experience in e-commerce inventory management, which includes keeping track of stock levels, updating product availability, and making sure items are ready for shipping. I also handle quality control by checking products to ensure they meet the right standards before they are sent to customers. This helps prevent issues, reduce returns, and keep customers satisfied with their purchases.

I have experience working as a personal assistant, helping with daily tasks such as managing schedules, organizing meetings, handling emails, and keeping important documents in order. I also assist with research, preparing reports, and coordinating activities to make sure everything runs smoothly. My role is to provide support so tasks are completed efficiently and on time.

I have experience in annotating data, which includes tagging and classifying images, text, or other types of information based on given guidelines. This involves carefully reviewing content, adding labels, and organizing it so it can be easily used for research, training AI models, or other projects. I make sure the annotations are accurate, consistent, and completed on time.

I have experience using the GoHighLevel platform to create real automation workflows for businesses. I have knowledge of building automations that can streamline processes and handle repeated tasks, such as sending follow-up messages, reminders, and customer updates. These automations help save time, reduce manual work, and make business operations more efficient.