Operations Manager | Revenue Cycle Manager

Skilled in leveraging CRM systems to track customer interactions, manage leads, and optimize client engagement. Experienced in customizing CRM dashboards and pipelines to improve workflow efficiency and ensure accurate data tracking.

Provided comprehensive administrative support, including scheduling, document management, and internal communication. Experienced in streamlining office processes and supporting cross-functional teams to achieve organizational goals.

Managed high-volume helpdesk operations, providing timely technical and service support to clients. Skilled in troubleshooting issues, documenting solutions, and improving standard operating procedures to enhance service quality.

Developed and implemented automated workflows to optimize repetitive processes, reduce errors, and save time. Skilled in using automation tools to trigger notifications, assign tasks, and track progress.

Utilized Trello to manage projects, assign tasks, and track progress across multiple teams. Experienced in creating boards, lists, and cards to streamline workflows and improve team collaboration.

Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring positive customer experiences. Consistently met or exceeded KPIs for response time, resolution rate, and customer satisfaction.

Managed end-to-end revenue cycle processes including patient registration, billing, coding, accounts receivable, and claim follow-ups. Proficient in ensuring timely collections and optimizing financial performance.

Managed accounts receivable processes, including invoice generation, payment tracking, and collections. Skilled in reconciling accounts and ensuring timely revenue recovery.

Experienced in managing customer support operations using Zendesk, including ticketing workflows, escalation management, and reporting. Proficient in configuring macros, triggers, and automations to improve response times and customer satisfaction.

Skilled in collecting, organizing, and maintaining large datasets. Experienced in ensuring data accuracy, security, and accessibility for reporting and decision-making purposes.