My work experiences are more into customer service for over eight years until I started working as the CEO's executive assistant for a year. His businesses include real estate, travel, and credit financing. As he opened a new line of business - Business Process Outsourcing, he had me promoted as a Director of Operations. I take charge of everything from internal affairs down to working directly with clients.
My specialization includes process improvement and project management. Some of the works that I do includes:
1. Liaising with superior to make decisions for operational activities and set strategic goals;
2. Oversee customer support processes and organize them to enhance client and customer satisfaction;
3. Review financial information and adjust operational budgets to promote profitability; and
4. Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
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