Customer Service Expert: Delivering Exceptional Experiences

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

April 24th, 2024 (yesterday)

Member Since

March 1st, 2020

Profile Description

WHY ME?

"Behind every satisfied customer is a dedicated assistant."

With 9 years of experience in the industry, I have honed my skills in effectively handling various customer inquiries, resolving complaints, and providing product or services information via Live Chat, email, and phone.

WHAT YOU WILL GET:
            Prompt Assistance
            Clear Communication
            Product Knowledge
            Problem Resolution
            Personalized Support
            Proactive Outreach
            Regular Updates
            Documentation
            Feedback Collection
            Training and Education
            Escalation Management
            Follow-Up
            Value-Added Services
            Relationship Building
            Continuous Improvement

With these services, I can assure you that I can contribute to building strong, long-lasting relationships and fostering client loyalty.

Though when I worked in a Corporate they have their own CRM and tools like:
            When I worked at Solutran
                    > Solutran CRM
            When I worked at AT&T
                    > Opus
                    > Telegence
                    > Clarify
                    > Nuance
                    > TouchCommerce

Currently working on learning these tools:
                    > Zendesk
                    > Hubspot
                    > Zoho CRM
                    > Salesforce

I assure you that I have a strong aptitude for learning and am highly adaptable to new information and tasks. Throughout my academic and professional experiences, I have consistently demonstrated a proactive approach to acquiring new knowledge and skills. I embrace challenges as opportunities for growth and am committed to continuous improvement. You can trust that I will quickly grasp concepts, procedures, and technologies relevant to my role, allowing me to contribute effectively and excel in meeting your expectations.