Software/Automation Tester| Data Administrator | Tech & IT

On a day-to-day basis, I have been responsible for promptly identifying and understanding customer issues, ranging from order discrepancies and defective products to payment problems and shipping concerns. This involved actively listening to customers, asking probing questions to gather necessary details, and demonstrating genuine empathy to understand the impact of the issue on their experience. I have developed a keen understanding of our products and services, enabling me to provide accurate information and practical solutions to customers. Utilizing various customer support tools and technology, I've streamlined the issue resolution process, accessing order databases, inventory systems, and CRM software to ensure quick and accurate solutions.

*Cleaning Data *Processing Data *Importing Data *Data Model Creation

*Task Management *Task Deligation

On a daily basis, I've been responsible for troubleshooting a wide range of technical challenges that customers may face, including but not limited to website navigation problems, account-related issues, and difficulties with online transactions. This has required a deep understanding of the e-commerce platform's technical architecture, databases, and backend processes. The role demands effective communication skills to guide customers through step-by-step solutions, often using clear and non-technical language to ensure customer comprehension. Patience and empathy are essential traits, as technical issues can be frustrating for customers, and the ability to understand and address their concerns promptly contributes to a positive customer experience.

* Mobile Automation using Flutter Driver *Mobile and Web Tester on flutter driver

nterpret, build upon, and comply with company quality assurance Automation On mobile,web,and API Document quality assurance activities Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables Assist operations and local quality function in tracking, documenting, and reporting quality level Performing routine inspections and quality test. Make test cases to document error and app behavior.

During my tenure as a Tech Support/Software Tester at [Your Previous Company], I developed a high level of proficiency in utilizing Cypress for end-to-end testing of web applications. My role involved creating and executing robust test scripts to thoroughly evaluate user interfaces and functionalities, ensuring the seamless performance of critical software components. Leveraging Cypress's capabilities, I contributed to the automation of testing processes, significantly enhancing efficiency and reliability in software delivery.