I've worked with one of the largest telecommunications companies in the US as a Customer Service Specialist for a year. I also have a year of experience with one of the top US Healthcare companies. I was able to maintain an impressive Net Promoter Score (NPS) along with outstanding records of the Perfect Call Metric (PCM) and excelled in quality based knowledge within my stay in the company. As front liners, we were trained to handle every concern possible without needing to route the customers to a different department, making the whole process easier for them.
I was consistently awarded as one of the Top Experts during my tenure in the company.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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