Overview
Looking for full-time work (8 hours/day)
at $4.23/hour ($818.18/month)
Bachelors degree
Last Active
July 8th, 2026 (yesterday)
Member Since
January 16th, 2020
Profile Description
With over 9 years of experience in customer service, I have developed a strong ability to communicate clearly and professionally with both U.S. and international customers. I’ve worked in fast-paced e-commerce environments where I handled
I'm highly experienced with tools like Shopify, Gorgias, and Loop for returns and exchanges, and I’m confident in using spreadsheets for tracking data and feedback. My strong attention to detail, ability to multitask, and commitment to providing excellent support make me a reliable and valuable addition to any customer support team.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Assist customers with placing and updating orders through e-commerce platforms. Process returns, exchanges, and refunds accurately and in a timely manner. Track order shipments and provide updates to customers for both U.S. and international deliveries. Handle inquiries through email, chat, and social media with empathy and professionalism.
Customer Support » Chat Support
Experience: 5 - 10 years
I have extensive experience providing real-time chat support for an e-commerce brand, where maintaining a 2-minute first response time was my daily goal and standard. My role involved assisting customers with product inquiries, order placements, returns, exchanges, refunds, and shipment tracking while ensuring fast, accurate, and empathetic communication. By consistently meeting response time targets, I helped improve customer satisfaction and build trust, creating a seamless shopping experience for both new and returning customers.
Customer Support » Phone Support
Experience: 1 - 2 years
Worked for almost 2 years as a Phone Support Representative at AT&T, handling billing concerns, sales, and technical support. Provided clear and professional assistance to resolve account issues, guide customers through troubleshooting steps, and recommend service upgrades, ensuring both customer satisfaction and loyalty.
Other Skills
Real Estate » Appointment Setting
Experience: Less than 6 months
Worked as an Appointment Setter for a seasonal account where my main responsibility was to call potential business owners and schedule appointments for presenting business proposals. Focused on effective communication, building rapport, and securing qualified leads to support the sales team.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- DAVAO CITY, Davao del Sur
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 35
- Influence: 9
- Steadiness: 36
- Compliance: 20
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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