Ruth

E-commerce Support Specialist | Shopify & CRM Pro

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

January 13th, 2020

Profile Description

Hi! I’m ---------- ---------- Castillo, a dedicated and detail-oriented e-commerce specialist with over 5 years of experience delivering top-tier customer service and operational support for global e-commerce brands.
? What I Bring to the Table:
???? Shopify Mastery: Proficient in managing orders, returns, refunds, and checkout issues directly from Shopify Admin. I keep customer journeys smooth and hassle-free.
???? Customer-First Approach: I’ve handled everything from simple queries to complex escalations with empathy and speed—achieving 90%+ QA ratings and reducing churn.
???? Tools-Savvy: Gorgias, Zendesk, Klaviyo, Canva, Freshdesk, Mailchimp, ReturnGO, AfterShip, and more—I've used them all to streamline workflows and enhance customer engagement.
???? Analytical & Organized: From tracking logistics issues to maintaining CRM accuracy and digging into customer trends via Google Analytics—I'm data-driven and solution-focused.
???? Proven Remote Worker: Experienced in fast-paced environments, supporting international clients, and collaborating with cross-functional teams globally.
? If you’re looking for a reliable, tech-savvy, and customer-obsessed remote support professional to boost your e-commerce operations—I’d love to be part of your success story.
Let’s talk!