Customer Experience & Operations Manager | Zendesk | Shopify | SOPs | QA | Team

Overview

Looking for full-time work (8 hours/day)

at $7.49/hour ($1,440.00/month)

Associates degree

Last Active

June 28th, 2026 (yesterday)

Member Since

January 2nd, 2020

Profile Description

Hi! I'm Jay.

I help businesses create smoother operations, happier customers, and more efficient support teams.

Over the years, I've worked with growing eCommerce and service-based businesses, taking on responsibilities that go far beyond answering customer emails. My role has evolved into managing customer experience, improving internal operations, building processes, and supporting remote teams.

I enjoy creating order where things feel busy. Whether it's documenting workflows, improving response times, coaching tea ---------- mbers, or solving operational challenges, I like finding practical solutions that help businesses run more efficiently.

Here's what I can help you with:

Customer Experience<8efe80624d780eba0c6493ec45140364>Email Support
Live Chat Support
Customer Success
Order Management
Returns & Refunds
Customer Retention
Escalation Management

Operations
SOP Creation
Process Documentation
Workflow Improvement
Team Coordination
Administrative Support
Daily Operations Management

Customer Support Management
Zendesk Administration
QA Reviews
SLA Tracking
Performance Monitoring
KPI Reporting
Team Coaching

eCommerce
Shopify
Supplier Coordination
Shipping & Logistics Support
Inventory Communication
Subscription Management

Reporting & Organization
Google Sheets
Excel Dashboards
Performance Reports
Knowledge Base Management

I believe great customer service starts behind the scenes. Well-organized systems, clear processes, and a motivated team create better experiences for customers and allow businesses to grow with confidence.

I'm dependable, detail-oriented, and enjoy taking ownership of my work. If I see an opportunity to improve a process, I'll bring ideas to the table instead of simply following the existing workflow.

If you're looking for someone who can support your business not only as a Customer Support Specialist but also as an Operations Partner, I'd love the opportunity to contribute.