Patricia

Technical Helpdesk Representative / Customer Service Support

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Overview

Looking for full-time work (8 hours/day)

at $10.38/hour ($2,000.00/month)

Bachelor of Science in Business Administration

Last Active

July 6th, 2026 (7 days ago)

Member Since

December 24th, 2019

Profile Description

Technical Support Specialist with 18 years of experience supporting global users across Microsoft 365, Windows, and enterprise IT. Recognized for rapid first-contact resolution, clear communication and end-to-end ownership of complex cases. Deep expertise in M365 administration (Exchange Online, Teams, SharePoint), user provisioning, MFA, licensing, DNS and tenant setup, email migrations and email authentication (SPF, DKIM, DMARC). Consistently meets SLAs and maintains high CSAT in high-volume environments using ticketing tools such as SalesForce, ServiceNow, Remedy, Rave and DFM.

Top Skills

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Other Skills

Customer Support

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

E-Commerce » Inventory Management » Quality Control

Basic Information

Age
39
Gender
Female
Website
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Address
Tests Taken
English
C2(Advanced/Mastery)
Government ID
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