Turning complex technology into intuitive customer success

I’ve done hands-on data entry work across research and sales - gathering, verifying, and organizing information with accuracy and care.

I’ve worked in client-facing roles across SaaS onboarding, sales development, and property management—leading personalized walkthroughs, resolving concerns in real time, and building strong relationships through clear, empathetic communication. I also have hands-on experience with cold calling and outreach, having generated leads, pitched solutions, and booked meetings in both B2B and B2C settings. Whether I’m guiding a new user or connecting with a potential client, I focus on understanding their needs and making every interaction feel purposeful and human.

I’ve led training in both internal and client-facing roles, onboarding new hires to QA processes and coaching clients through software setup and adoption. Whether guiding teammates or walking users through a platform, I focus on making things clear, approachable, and tailored to their needs, so they feel confident from day one

Since 2021, I’ve managed a mix of short- and long-term rental properties - including an Airbnb unit and other private rentals. I handle everything from guest communication and booking coordination to contract preparation and rental policy drafting. With a focus on smooth operations and warm, responsive service, I’ve maintained Superhost status and built a stay experience that feels both professional and personal.

Through managing my Airbnb property, I’ve handled real-time chat support with guests - responding quickly to inquiries, resolving concerns, and making sure every interaction feels warm, helpful, and personal.

I use Excel and Google Sheets almost daily—whether I’m tracking bookings, organizing leads, or cleaning up data. They help me stay on top of things, spot patterns, and keep everything running smoothly without missing the details.