Hi, I'm Jessica, an experienced Executive Operations Manager and Executive Assistant with over 8 years of experience supporting business owners, executives, and growing companies across the United States.
I specialize in operations management, project management, executive support, cross functional team leadership, training and development, process improvement, recruitment, onboarding, payroll administration, reporting, and business systems implementation. My background includes supporting mortgage companies, real estate professionals, short term rental businesses, and service based companies.
Over the years, I've managed complex projects, coordinated teams across multiple departments, developed training materials and SOPs, onboarded new hires, and helped business owners build scalable systems and processes. I have experience overseeing day to day operations, managing remote teams, ensuring accountability across departments, and serving as a trusted point of contact between leadership and staff.
In addition to executive and operations support, I have extensive experience in short term rental and property management operations, including guest communications, reservation management, maintenance coordination, vendor management, cleaner scheduling, escalation handling, review management, listing optimization, and ensuring a seamless guest experience from booking through checkout.
My strengths include:
• Executive and administrative support
• Operations and project management
• Cross departmental team management and coordination
• Managing remote teams and offshore staff
• Employee training, onboarding, and development
• SOP creation and process documentation
• Team leadership, accountability, and performance tracking
• Recruitment and hiring support
• Payroll and commission administration
• Calendar and inbox management
• Data analysis and executive reporting
• CRM and software implementation
• Guest communications and customer experience management
• Property management and short term rental operations
• Real estate and mortgage operations
I take pride in being proactive, dependable, resourceful, and someone executives can trust to take ownership of projects and operations with minimal supervision. I excel at bringing structure to fast moving environments, improving communication between departments, training teams for success, and ensuring priorities are executed efficiently.
My goal is simple: help business owners save time, improve operations, strengthen their teams, and build systems that allow their companies to grow.
If you're looking for someone who can lead projects, manage teams, train staff, optimize operations, and serve as a trusted right hand to leadership, I'd love to connect.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
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