Supported startups and high-growth SaaS and fintech companies as VA - Delivery Manager and Fraud Analyst, partnered closely with founders in transforming fast-moving environments into structured, scalable operations through effective delivery coordination, fraud and risk monitoring, and process standardization.

Experienced in client onboarding, SOP and policy development, CRM management, and daily operations leadership, helped reduce operational chaos, strengthened internal controls, and built systems that enable sustainable growth. Supported the implementation of cybersecurity controls, audit readiness, and certification initiatives including ISO 27001, PCI-DSS, SOC 2 Type II, and HIPAA, helped organizations align operations with security and compliance requirements.

Results?driven R&D & QA Manager with 13+ years in cosmetics, food, and pharma. Expert in cGMP/GLP, ISO 22716, FSSC 22000 and CMC documentation. Led supplier qualification for 200+ SKUs and delivered process improvements that reduced QC rejects by 30% and shortened release times by 25%.

Knowledgeable of Microsoft Office (Excel, Word, Powerpoint), Salesforce, Outlook, Dropbox, Photo curation (Canva), Basic Video Editing (Filmora & CapCut), Report Presentations (Canva & Powerpoint), Transcription Writing, Data Encoding,Product Research

Operations and compliance manager with experience across crypto exchanges, Web3 platforms, and online gaming companies including Bybit, Recur, WOO X, MyPrize, Lucky, and Plump Casino. Proven track record leading support, compliance, fraud prevention, VIP operations, and risk management functions within high-volume crypto and online casino environments. Experienced in building scalable operational frameworks, managing high-performing teams, and implementing processes that strengthen regulatory compliance, improve efficiency, and drive customer retention. Skilled in KYC/AML oversight, fraud investigations, chargeback mitigation, affiliate operations, blockchain data analysis, and managing high-net-worth VIP relationships with multimillion-dollar wagering activity.

Virtual Assistant/ Fraud Analyst/ Social Media Marketing/ Digital Marketing

I am a seasoned professional with a diverse background in administrative management, customer service, and corporate operations. Over 6 years of experience in optimizing administrative functions, enhancing customersatisfaction, and supporting corporate objectives through efficient process management. Demonstrated ability to lead teams, resolve complex issues, and implement strategic improvements. I seek to leverage a multifaceted skill set and aproactive approach to contribute effectively to your business in a dynamic and challenging role.

isk and Compliance professional with 3 years of hands-on
experience in policy adherence, risk assessment, and
internal control monitoring, supported by over 9 years of
leadership experience as a Team Manager across financial
services, e-commerce, and hospitality. Highly detail
oriented and process-driven, with a proven ability to identify
operational risks, ensure regulatory compliance, support
audits, and implement controls while leading teams to
consistently meet performance and quality standards.

I’m a dedicated Shopify Dropshipping and DTC Customer Support and Ecommerce Operations with proven experience managing high-volume Shopify stores. I excel at delivering exceptional customer service, handling refunds accurately, and reducing chargebacks, helping store owners protect their revenue and maintain strong payment processor relationships.

Experienced with Shopify and WooCommerce for order management. Checkout Champ and Loop for subscriptions. And communication tools like Intercom, RichPanel, Gorgias, GrooveHQ, and Slack.

Whether you need help managing customer inquiries, processing refunds, or tracking orders and talking with fulfillment teams from China, I’m here to streamline your operations and keep your Shopify store running smoothly.

Also have 2+ years experience as Assistant Manager for Support and Risk department. Assisted in reviewing trading accounts and payout requests to ensure compliance with firm rules
and risk policies. Also analyzed account activities and escalated suspicious trading behavior, irregular patterns, and high-risk cases for manual review.

As a dedicated and success-driven team manager with 11 years experience in fraud prevention, claims management, and team leadership, I am passionate about driving operational excellence and delivering innovative solutions in fast-paced environments. With expertise in data analysis, risk management, and customer-centric strategies, I strive to optimize processes that protect both organizational interests and client satisfaction.

Skilled in leading high-performing teams, developing strategic initiatives, and ensuring compliance with industry standards, I have a proven track record of achieving KPIs and maintaining quality. I thrive in roles that challenge me to think critically, adapt to change, and drive continuous improvement.

I am always open to networking, sharing ideas, and exploring new opportunities where I can create and/or add value.

I am a Customer Support Specialist and Team Lead with over two years of experience delivering exceptional customer experiences in the fintech and proprietary trading industry. I specialize in high-volume email and live chat support, customer relationship management, escalation handling, and support operations. Having led the Asia customer support team, I combine hands-on customer service expertise with leadership experience to ensure both customers and teammates succeed in fast-paced, high-growth environments.

Throughout my career, I have consistently delivered measurable results. I achieved a 95% Customer Satisfaction (CSAT) rating, maintained an average ticket resolution time of under 15 minutes, and ranked #1 company-wide in Zendesk ticket volume handled for consecutive months while maintaining high service quality. As a Team Lead, I oversaw escalated cases, supported quality assurance, mentored tea-----------mbers, and helped coordinate daily support operations while maintaining a median live chat response time of just 5–10 seconds.
My experience extends beyond traditional customer support. Having worked directly with proprietary trading firms, I understand the urgency and complexity behind trader inquiries, including account evaluations, payouts, trading rules, platform issues, and risk-related concerns. This industry knowledge enables me to communicate confidently with traders, resolve issues efficiently, and deliver support that is both technically accurate and genuinely empathetic.

I believe outstanding customer support is about more than resolving tickets—it is about building trust, strengthening customer relationships, and contributing to a company's long-term growth. Whether I'm assisting customers, coaching teammates, improving workflows, or collaborating across departments, I take pride in creating efficient processes and delivering service that exceeds expectations.

I am always interested in connecting with innovative fintech, SaaS, and technology companies seeking a customer support professional who brings leadership experience, operational excellence, and a proven track record of success in high-volume environments. If you're looking for someone who can lead by example, thrive under pressure, and consistently deliver exceptional customer experiences, I'd be happy to connect.

Microsoft software

I have over 11 years of professional experience in BPO, customer service, sales, technical support, reporting, compliance, and team supervision. Currently, I work as a Compliance and Vendor Relations Specialist, where I manage vendor onboarding, compliance documentation, insurance verification, contract administration, and stakeholder communication. I also have experience leading teams, improving processes, and ensuring operational efficiency.

Knowledge in Adobe Photoshop
Knowledge in Canva
Knowledge in Google, Hangouts, Meet,
Excellent in Ms Office, Outlook, Excel, Word and Powerpoint
Experienced in CRM tools
Excellent in Quality Analyst task focused in Net Promoter scores
Team player in improvising work process improvement
Solution oriented in providing customer excellent service
Mentoring teammates from other countries
Enchanced Training skills for KYC verification globally
Knowledge in Banking and Finance Policies
Administrative task handling consumers and business accounts.
Engagement organizer