Mark

Virtual Assistance | Customer Service

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

College Level

Last Active

June 24th, 2026 (today)

Member Since

November 29th, 2019

Profile Description

Core Expertise: Appointment Setting, Lead Qualification, and Customer Support.

I am a highly motivated professional with extensive experience in the Home Services and Restoration industry. In my role at CS Global Workplace (Cloudstaff), I specialized in managing homeowner inquiries, qualifying leads, and dispatching field crews for urgent restoration projects. I am an expert at navigating high-pressure situations and building immediate rapport with clients to ensure high appointment show rates.

Key Strengths:
• Appointment Setting: Proven ability to convert inbound/outbound leads into scheduled inspections.
• Industry Knowledge: Deep understanding of the home restoration and maintenance lifecycle.
• CRM Proficiency: Expert in Salesforce, DASH, and Zendesk for accurate lead tracking and documentation.
• Technical Setup: Equipped with a high-speed Fiber internet connection and a professional noise-canceling headset for 100% remote reliability.
•Technical Skills: MS Office, Google Workspace, Slack, Microsoft Teams, and Lead Management Systems.

I am dedicated to exceeding targets and helping home service offices maximize their daily schedules through disciplined follow-ups and professional communication.