Current Employment Status:
Hired Part Time on Mar 27, 2026
Jiselle
Customer Support & Operation Supervisor |6+Years Team Leadership| KPI Performanc
Verified
Overview
Looking for part-time work (4 hours/day)
at $5.78/hour ($560.00/month)
Bachelor's degree
Last Active
July 16th, 2026 (7 days ago)
Member Since
November 28th, 2019
Profile Description
Hi, I'm a Customer Support and Operations Supervisor with over 12 years of experience in the BPO industry, including 6 years as a team leader managing high-performing support teams.
I specialized in helping business improve their customer service operations, team performance, and over all customer experience.
In my previous role, I:
- Manage teams of 10-20 agents handling high-volume customer interactions
- Improved team KPI such as
CSAT, Sales, AHT, and quality scores
- Coached and develop agents to consistently meet and exceed targets
- Handled escalations and resolved complex customer issues
- Create reports and tracked performance to drive continuous improvement
I am reliable, proactive, and result-driven. I don't just mange tasks, I
help improve your operations.
Let's work together to build a strong and efficient support team for your business.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Customer Support » Customer Relationship Management
Experience: 10+ years
Other Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
Customer Support » Sales Support
Experience: 5 - 10 years
Coaching » Training and Development
Experience: 5 - 10 years
Human Resources » Workforce Management
Experience: 5 - 10 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao Del Sur
- Tests Taken
- IQ
- Score: 101
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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