-Audits agents' output
-Conducts coaching sessions to both TLs and Agents to discuss positive points and areas for improvements
-Facilitates calibration sessions for both TLs and agents
-Conducts trainings, workshops, and refreshers
-Coordinates with other departments for various clarifications
-Coordinates with team leads to discuss different processes
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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