Rica

Customer Service & Back Office Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.64/hour ($896.00/month)

High school diploma

Last Active

July 4th, 2026 (5 days ago)

Member Since

November 19th, 2019

Profile Description

With nearly 6 years of experience in Customer Service Relations, I have handled calls, chats, and emails with passion and a clear purpose: to assist clients and customers with their daily inquiries. Seeking growth and new challenges, I transitioned to working directly with clients in E-commerce. I consistently strive to meet deadlines and surpass my superiors' expectations.My role in Customer Service has allowed me to develop a variety of skills, including:•Reaching out to suppliers and business partners to follow up on orders, check for delays, and review invoices.•Addressing necessary modifications.•Handling credit card and PayPal disputes.•Engaging in direct communication with clients.•Participating in planning upcoming promotions.•Collaborating on strategies for customer engagement.I am dedicated to continuous improvement and delivering exceptional service.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: Less than 6 months

E-Commerce » Order processing

Experience: 1 - 2 years

Other Skills

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: Less than 6 months

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sir

Tests Taken: IQ
Score: 110: DISC
Dominance: 32%
Influence: 10%
Steadiness: 23%
Compliance: 35%: English
C1(Advanced)