ECommerce Virtual Assistant | IT Professional | Document Control Specialist

Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

Bachelors degree

Last Active

July 13th, 2026 (today)

Member Since

November 12th, 2019

Profile Description

Resourceful and detail-oriented professional specializing in Virtual Assistance with a strong focus on eCommerce operations, supported by a solid background in Document Control and IT Support & Management. Experienced in handling end-to-end order processing across platforms such as Amazon, Walmart, Temu, and ShipStation, including fulfillment tracking, logistics coordination, and issue resolution.

Skilled in customer service, managing inquiries, refunds, and order concerns while maintaining high client satisfaction. Proficient in SharePoint, Aconex, and OpenText document management systems, as well as WordPress management, Amazon product research, and basic graphic editing. Combines technical expertise with strong organizational skills to streamline workflows and deliver efficient, reliable support in fast-paced environments.

SKILLS
* eCommerce Operations (Order Processing: Temu, Walmart, Amazon, ShipStation)
* Order Fulfillment & Logistics (Tracking, Issue Resolution, Returns/Refunds)
* Customer Service (Order Support, Dispute Handling, Communication)
* Amazon Product Research (Market Trends, Competitor Analysis)
* Virtual Assistance (Email & Order Management, Admin Support)
* IT Support (Helpdesk, Troubleshooting, System Maintenance)
* Helpdesk Lead (Team Management, Client Satisfaction, AI Tools)
* Document Control (SharePoint, Aconex, OpenText)
* WordPress (Content Posting, Website Management)
* Design Tools (Canva, Adobe Photoshop)
* Technical Writing (Product Reviews, Blogs)
* Project Management (Task Coordination, Workflow Optimization)


PROFESSIONAL EXPERIENCE

Virtual Assistant
- Virtual Assistant with eCommerce experience (Temu, Walmart, Amazon, ShipStation) - handles order processing and fulfillment tracking, identifies and resolves logistics/shipping issues, provides customer service (inquiries, refunds, order concerns) and ensures accurate and timely order management
-
Amazon product research - identifying market trends and competitor products to guide client strategies.
- Product reviews and articles for various online platforms.
- WordPress administration, including content posting, editing, and site updates.
- Designed banners and graphics in Canva, aligning with branding guidelines for marketing campaigns.

Techniical Support  / IT Helpdesk Support Leader
- Provided IT support - troubleshooting hardware and software issues, and ensuring minimal downtime.
- Managed software installations, updates, and user permissions, optimizing system performance.
- Use of helpdesk software for issue tracking, improving response time by 30%.
- Delivered end-user training on common IT systems and security protocols, enhancing team productivity.

Document Control Specialist (TÜV Rheinland Certified Documented Information Controller)
- Managed document storage and version control using SharePoint, Aconex, and OpenText systems. 
- Ensured compliance with company document management policies and standards.Coordinated document flow for multiple departments, streamlining the review and approval process.
- Created and maintained document control procedure.